Terms of service

Terms of Service

Effective Date: June 12, 2026

1. Introduction and Acceptance

These Terms of Service (the "Terms") form a binding agreement between you and Dylign Inc., a Delaware corporation ("Dylign," "we," "us," or "our"). They govern your access to and use of our website, online store, customer accounts, and related services (collectively, the "Services"), as well as your purchase of products from us.

By accessing or using the Services, including browsing the site, creating an account, requesting a quote, ordering samples, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not use the Services.

We may update these Terms from time to time as described in Section 24. The version of these Terms in effect at the time you place an order will govern that order.

2. Eligibility, Business Use, and No Use by Minors

The Services are intended solely for businesses and for adults acting on behalf of a business. The Services are not directed to, intended for, or available to minors, and minors may not access or use the Services or place an Order. By using the Services, you represent and warrant that:

you are at least eighteen (18) years old, or the age of majority in your jurisdiction if higher, and have the legal capacity to enter into a binding contract;
you are using the Services for business or commercial purposes and not as a consumer;
you are not a minor and are not accessing or using the Services on behalf of a minor; and
if you are using the Services on behalf of a company or other organization, you have the authority to bind that organization to these Terms, in which case "you" refers to that organization.

If we learn that a minor has used the Services, provided us with information, or placed an Order, we may cancel the Order, close the account, and delete the information.

3. Definitions

For convenience, the following terms have the meanings set out below:

"Products" means the custom or standard packaging and related items you purchase from us.
"Quote" means a price estimate we provide to you.
"Order" means your request to purchase Products from us.
"Order Confirmation" means the written confirmation by which we accept an Order.
"Specifications" means the dimensions, materials, finishes, quantities, artwork, dielines, and other details applicable to your Products.
"Customer Content" means any artwork, logos, designs, text, files, or other materials that you provide to us or upload through the Services.

You may need to create an account to use certain features of the Services. You may register directly or, where offered, by signing in through a third-party service such as Google. If you choose to sign in through a third-party service, you authorize us to receive basic account information from that provider (such as your name, email address, and a profile identifier) for the purpose of creating and authenticating your account. Our handling of this information is described in our Privacy Policy.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when you register and to keep that information current. Please notify us promptly of any unauthorized use of your account.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

use the Services in any way that violates applicable laws or regulations;
attempt to gain unauthorized access to any part of the Services or to any related systems or networks;
interfere with or disrupt the operation of the Services, including by introducing viruses, malware, or other harmful code;
access or use the Services, or any content, pricing, designs, specifications, or other information available through the Services, for any competitive purpose, including to build, train, benchmark, or support a competing product or service, or to monitor the availability, performance, pricing, or functionality of the Services for competitive analysis;
use any robot, spider, scraper, crawler, deep-link, page-scrape, data-mining tool, or other automated or manual process to access, copy, monitor, index, harvest, or extract any content or data from the Services, or to disguise the origin of any such activity, without our prior express written permission;
frame, mirror, or republish any part of the Services without our permission; or
use the Services in a manner that infringes or violates the rights of Dylign or any third party.

We may, in our reasonable discretion, suspend or terminate your access to the Services if we believe you have violated these Terms or are otherwise engaging in harmful, abusive, or competitive conduct.

6. Information Accuracy and Specifications

You are responsible for ensuring that all information and Specifications you provide to us through the Services are accurate, complete, and current, including contact details, shipping information, and packaging Specifications.

You acknowledge that our Quotes and Orders are based on the information you provide. If any information is inaccurate or incomplete, the Quote may be inaccurate and we may need to revise pricing, lead times, or other terms. We are not responsible for delays, additional costs, or other issues arising from inaccurate or incomplete information that you supply.

7. Quotes

You can obtain an instant, automated Quote for Products directly through our platform. Quotes are generated based on factors such as product type, size, materials, printing, finishing, quantities, and delivery destination.

You may use our online design tools, including our 3D design tool, to create a design or to upload your own artwork. Any design or artwork you create or upload through these tools is Customer Content as defined in Section 3. We store this Customer Content and use and share it only to the minimum extent necessary to provide the Services and to fulfill your Order, including by providing it to our manufacturing and supply partners as needed, as further described in Section 13 and our Privacy Policy.

Unless otherwise stated in writing, Quotes:

are estimates only;
are valid for seven (7) days from the date of issue; and
may change if material, labor, currency, or freight costs change, or if the Specifications are revised.

A Quote, on its own, does not create a binding contract. A binding contract is formed only when we issue an Order Confirmation, as described in Section 9.

8. Samples

We may offer samples (including plain or printed samples) so that you can evaluate materials, printing, and sizing. Unless otherwise stated:

samples may be charged at a separate price, which may or may not be creditable toward a later production Order;
sample lead times are estimates only and may vary depending on Specifications and production capacity; and
samples are provided for general reference only and do not guarantee the exact color, appearance, dimensions, or quality of a production run; the manufacturing tolerances and the color and material variations described in Section 14 apply to any differences between samples and production.

9. Orders and Acceptance

Your submission of an Order, including your acceptance of a Quote or your confirmation of Specifications, constitutes an offer to purchase Products from us. We are not obligated to accept any Order.

We will confirm our acceptance of your Order by issuing an Order Confirmation by email or other written means. A contract for the supply of the relevant Products is formed only when we issue our Order Confirmation.

We reserve the right to cancel or decline any Order for legitimate business reasons, including pricing errors, inability to source materials, or suspected fraud or abuse. If we cancel an Order after payment has been received, we will refund the amount paid for that Order, subject to any applicable bank or payment processor fees.

10. Production and Fulfillment

Dylign is the seller of the Products and your contract for the purchase of Products is with Dylign. We produce and fulfill Orders through our own operations together with our network of vetted manufacturing and supply partners, and we coordinate and oversee production so that your Products meet the agreed Specifications. We select the production and fulfillment methods that are appropriate for your Specifications, timeline, and Order volume.

11. Pricing, Taxes, and Charges

Unless otherwise stated, all prices are in the currency indicated on the Quote or Order Confirmation.

The price stated in your Order Confirmation reflects the total amount payable for the Products and the agreed shipping, except for any sales tax or other charges that are separately identified. Where any duties, levies, or import charges apply to a particular Order, they will be identified in your Quote or Order Confirmation, so that your total cost is clear before you place your Order.

We make reasonable efforts to ensure that pricing displayed on the site or in our communications is accurate. However, errors may occur. If we discover a pricing error in any Quote or Order, we may correct the error and will contact you to confirm whether you wish to proceed at the corrected price.

12. Payment

Payment terms will be set out in your Quote or Order Confirmation. Unless otherwise agreed in writing:

payment is due at the time specified in the invoice or Order Confirmation; and
we may require partial or full prepayment before beginning production or shipment.

We use third-party payment processors (such as Stripe) to process payments. By submitting payment information, you authorize us and our payment processors to charge the applicable amounts, and you agree to comply with any applicable terms of those processors. We are not responsible for any error or issue caused by a third-party payment service. We may charge interest or fees on overdue amounts, and may suspend production or delivery while any amount remains unpaid.

13. Customer Content and Your Responsibilities

You retain ownership of your Customer Content. You grant Dylign a non-exclusive, worldwide, royalty-free license to use, store, reproduce, adapt (for example, to fit dielines or production requirements), and transmit your Customer Content to the extent necessary to provide the Services and to produce and deliver your Products, including sharing it with our manufacturing and supply partners for those purposes.

You represent and warrant that:

you own, or have obtained all necessary rights, licenses, consents, and permissions to use and to authorize our use of, your Customer Content as contemplated by these Terms; and
your Customer Content, and our use of it in producing and delivering your Products, does not and will not infringe or violate the intellectual property rights, privacy rights, publicity rights, or other rights of any third party, and does not violate any applicable law.

You are solely responsible for the trademarks, logos, copyrighted materials, claims, and other content included in your Customer Content. You are responsible for reviewing and approving all proofs, dielines, and Specifications before production. Once you have approved a proof or Specifications, you accept responsibility for the content and details as approved.

You agree to indemnify, defend, and hold harmless Dylign and its affiliates, officers, employees, and partners from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to your Customer Content or your breach of the warranties in this Section.

14. Custom Products, Tolerances, and Variation

14.1 Custom Products, Designs, and Proofs

Most of our Products are custom-made according to the design and Specifications you upload. Proofing and production are two separate steps. Before proofing and production, you are solely responsible for reviewing the design and all Specifications you upload, including spelling, copy, design layout, dielines, artwork, colors, materials, finishes, dimensions, and quantities. You are responsible for any error, omission, or issue contained in the design or Specifications you upload, and we are not responsible for any such error that appears in the proof or in the produced Products as a result of the design you uploaded.

If you do not approve the proof or provide requested feedback within three (3) business days after we make it available, we may, at our sole discretion, treat the proof as approved and send the Order into production based on the most recent version.

14.2 Tolerances (Color, Size, Quantity, and Weight)

You acknowledge and accept that reasonable manufacturing tolerances apply to all Products. You agree that a tolerance of plus or minus ten percent (10%) applies to color, size, quantity, and weight, and that minor variations in cutting, folding, registration, or finishing may also occur. Any quantity delivered within this tolerance fully satisfies your Order, and we may invoice the actual quantity produced within the tolerance. Variations within these tolerances will not be considered a defect or grounds for rejection, refund, or replacement, provided that the Products remain fit for the purpose reasonably communicated to us.

14.3 Color and Material Variation

Colors shown on screens or in digital proofs are not guaranteed and will differ from the printed Products. Colors seen on screen (RGB) appear more vibrant than the actual printed color (CMYK or Pantone), and color vibrancy is further affected by material choice (for example, thin or semi-translucent stocks, or darker stocks) and by finish (for example, coated, uncoated, matte, or gloss). We do not guarantee color matching based on screens or digital proofs. If precise color is critical, accurate color matching requires a physical sample approved by you before production. Material availability may change, and where necessary we may offer alternative materials of similar quality and performance and will communicate any such change to you for approval.

15. Shipping, Delivery, and Risk of Loss

15.1 Shipping and Delivery

Shipping terms, methods, and estimated delivery times will be specified in your Quote or Order Confirmation. Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by events beyond our reasonable control, including carrier delays, inspections, port or transit congestion, labor disputes, natural disasters, or other force majeure events as described in Section 21.

15.2 Risk of Loss

Unless your Order Confirmation specifies otherwise, risk of loss or damage to the Products passes to you upon delivery to the address or location you designate. You are responsible for filing any claims with carriers for lost or damaged shipments, and we will reasonably assist you in doing so where possible.

If a shipment is marked as delivered by the carrier's tracking but you have not received it, you are responsible for filing a claim directly with the carrier, and we will not resend or refund the Order absent evidence of carrier error. We will not issue a refund or replacement for an Order that is: (a) refused or abandoned by the recipient; (b) undeliverable due to an incorrect or incomplete address you provided; or (c) seized, held, or destroyed by customs or another governmental authority. We are not liable for packages refused or held for delivery.

16. Returns, Cancellations, and Defective Products

Because most of our Products are custom-made to your Specifications, Orders are non-cancellable and non-returnable once production has started. You may cancel an Order before you approve the relevant proof by contacting us at hello@dylign.com with your Order number. Once the proof is approved, the Order enters production and no further changes or cancellations can be made.

If you believe that Products are defective or do not conform to the agreed Specifications, you must notify us in writing within seven (7) days after delivery and provide supporting evidence such as photographs and lot numbers. We may request that you return samples of the allegedly defective Products for inspection.

Our sole obligation, at our option, will be to:

repair or replace the defective Products; or
issue a credit or refund for the portion of the price relating to the defective Products.

In no event will we be responsible for any loss or damage resulting from Products that have been misused, stored improperly, or used contrary to our reasonable instructions or to industry practice.

17. Intellectual Property of the Services

All content on the Services, including text, images, graphics, logos, icons, designs, software, and other materials ("Site Content"), is owned by or licensed to Dylign and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes in accordance with these Terms.

You may not copy, reproduce, modify, distribute, scrape, or create derivative works from the Site Content without our prior written consent, except as permitted by applicable law. "Dylign" and our logos are trademarks of Dylign. Nothing in these Terms grants you any right to use them without our prior written consent.

18. Warranties, Disclaimers, and Compliance Responsibility

To the maximum extent permitted by applicable law, the Services and the Products are provided on an "as is," "with all faults," and "as available" basis, and your access to and use of them is at your own risk. To the maximum extent permitted by applicable law, Dylign and its affiliates, officers, directors, employees, agents, partners, suppliers, and licensors (collectively, the "Dylign Parties") disclaim all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from a course of dealing or usage of trade. The Dylign Parties do not warrant that the Services will be uninterrupted, secure, timely, accurate, or error-free, that any defects will be corrected, or that the Services or any Products will meet your requirements or expectations.

You are responsible for determining whether the Products are suitable and compliant for your intended use, your own products, and the markets in which you sell, including any applicable requirements relating to food contact, product safety, labeling, and environmental, recyclability, or compostability claims. Unless we expressly agree otherwise in writing, we do not warrant that any Product satisfies the requirements of any specific regulation, certification, or standard, or that any Product is suitable for direct food contact, leak resistance, barrier performance, shelf-life preservation, or any particular application.

Material descriptions and sustainability attributes are provided for general informational purposes, are based on information available to us, and do not constitute a guarantee. Recyclability and compostability depend on local facilities and conditions and are not available or guaranteed in all locations.

19. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will the Dylign Parties be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, data, goodwill, or anticipated savings, arising out of or relating to the Services, the Products, or these Terms, whether based in contract, tort (including negligence), strict liability, or any other legal theory, and whether or not the Dylign Parties have been advised of the possibility of such damages. This limitation applies even if any remedy is found to have failed of its essential purpose.

To the maximum extent permitted by applicable law, the total aggregate liability of the Dylign Parties arising out of or relating to the Services, the Products, or these Terms, regardless of the cause of action or the number of claims, will not exceed the amount you actually paid to us for the specific Order giving rise to the claim.

You agree that your sole and exclusive remedy for any dissatisfaction with the Services is to stop using the Services, and that your sole and exclusive remedy in connection with any Product is limited to the remedies expressly set out in Section 16. Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above may not apply to you. In those cases, the liability of the Dylign Parties is limited to the smallest amount permitted by applicable law.

20. Indemnification

You agree to indemnify, defend, and hold harmless the Dylign Parties from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your Customer Content; (b) your breach of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) the products into which the Products are incorporated or with which they are used.

21. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance, that is caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic, war, armed conflict, civil unrest, or terrorism, carrier or transit delays, inspections, port congestion, labor disputes, supply chain disruptions, shortages of materials or energy, acts or restrictions of government (including tariffs, duties, sanctions, and import or export restrictions, bans, or other trade controls), or failures of utilities or communications networks.

22. Suspension and Termination

We may suspend or terminate your access to the Services, or decline to process Orders, if you breach these Terms or if we reasonably believe doing so is necessary to protect the Services, our users, or our business. Termination does not affect any rights or obligations that accrued before termination, including your obligation to pay for Products already in production or delivered. Sections that by their nature should survive termination will survive, including Sections 13, 17, 18, 19, 20, and 23.

23. Governing Law and Dispute Resolution

These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association, seated in Delaware, before a single arbitrator. The arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

To the extent permitted by law, any dispute will be resolved on an individual basis, and you and Dylign waive any right to participate in a class, collective, or representative action. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information, and either party may bring an individual claim in small claims court.

You may opt out of this arbitration agreement within thirty (30) days after you first become subject to these Terms by sending written notice to Dylign at hello@dylign.com or the address below, stating your name, the email address associated with your account, and an unequivocal statement that you want to opt out of arbitration. If you opt out, the rest of these Terms will still apply, and disputes will instead be resolved in the state or federal courts located in Delaware. Opting out has no effect on any arbitration agreement from a prior version of these Terms.

24. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to our practices or for legal or regulatory reasons. When we make material changes, we will post the updated Terms on this page and update the Effective Date above. Your continued use of the Services after the changes take effect means that you accept the updated Terms. The version of these Terms in effect at the time you place an Order will govern that Order.

25. General

These Terms, together with our Privacy Policy and any Quote or Order Confirmation, constitute the entire agreement between you and Dylign regarding the Services and supersede any prior agreements on that subject. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign or transfer these Terms without our prior written consent, and any attempt to do so is void. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Dylign, and there are no third-party beneficiaries to these Terms. Notices to you may be provided by email or through the Services, and notices to us should be sent to the contact details below.

26. Contact

Dylign Inc. Harvard Innovation Labs, Batten Hall, 125 Western Ave, Allston, MA 02134 Email: hello@dylign.com

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